Privacy Policy

1. Introduction

Jilwin ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players and users who access or use the Jilwin online gaming platform, including the website at jilwin.com and the Jilwin mobile application (collectively, "the Platform").

This Privacy Policy ("Policy") describes how Jilwin collects, uses, stores, shares, and protects personal data in connection with the operation of the Platform. It also describes the rights available to you under applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Policy should be read together with Jilwin's Terms & Conditions, which govern your use of the Platform. By registering an account or using any part of the Jilwin Platform, you confirm that you have read, understood, and agreed to this Privacy Policy.

2. Personal Data We Collect

Jilwin collects the following categories of personal data from players and users of the Platform :

3. How We Collect Your Data

Jilwin collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions on the Jilwin platform.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity and financial verification data received from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank, as well as from identity verification service providers engaged by Jilwin to assist with KYC compliance.
• Regulatory sources: Information received from Philippine regulatory authorities in connection with compliance obligations, including self-exclusion registers maintained under applicable gaming regulations.

4. How We Use Your Personal Data

Jilwin uses the personal data it collects for the following purposes:

• To create, manage, and maintain your Jilwin player account, including verifying your identity and age eligibility (21+ requirement).
• To process deposits and withdrawals in Philippine Peso (₱) through your chosen payment method.
• To provide access to games, sports betting markets, and other features available on the Jilwin platform.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• To comply with applicable Philippine laws and regulatory requirements, including anti-money laundering (AML) obligations and gaming regulations.
• To administer bonuses, promotions, and loyalty programmes in accordance with their applicable terms.
• To monitor gaming activity for responsible gaming purposes, including identifying players who may be at risk of problem gambling.
• To communicate with you regarding your account, transactions, and any changes to the Platform's terms or policies.
• To send you marketing communications about Jilwin promotions and offers, where you have provided consent to receive such communications.
• To improve the Platform's features, performance, and user experience through analysis of aggregated usage data.
• To resolve disputes, enforce our Terms & Conditions, and respond to legal claims or regulatory inquiries.

5. Legal Basis for Processing

Jilwin processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including KYC/AML requirements, gaming regulations, and tax obligations.
• Legitimate interests: Processing carried out for Jilwin's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

Jilwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Jilwin may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process your deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable Philippine financial regulations.
• Identity verification providers: Third-party KYC service providers engaged by Jilwin to verify your identity and age in compliance with regulatory requirements.
• Technology and hosting providers: Cloud hosting, data storage, and platform infrastructure providers who process data on Jilwin's behalf under strict data processing agreements.
• Customer support providers: Third-party support platform providers who assist Jilwin in managing player communications and resolving support requests.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law, court order, or regulatory direction.
• Professional advisers: Legal, accounting, and compliance advisers engaged by Jilwin, subject to professional confidentiality obligations.

All third parties with whom Jilwin shares personal data are required to handle that data in accordance with applicable Philippine data protection law and Jilwin's data protection standards.

7. Cookies and Tracking Technologies

Jilwin uses cookies and similar tracking technologies on its website and mobile application to enhance your experience, maintain session security, and gather analytics data. The types of cookies used by Jilwin include:

• Essential cookies: Strictly necessary for the Platform to function, including session management, login authentication, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, including pages visited, session duration, and feature interactions. This data helps Jilwin improve the Platform experience.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience on the Platform.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the Platform and player accounts.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Jilwin Platform. Continued use of the Platform following the display of our cookie notice constitutes your acceptance of our use of cookies as described in this Policy.

8. Data Retention

Jilwin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle, Jilwin retains player account data for a minimum of five (5) years following the closure or termination of a player account, in accordance with applicable Philippine anti-money laundering regulations and gaming compliance requirements. Financial transaction records may be retained for longer periods where required by law.

Where personal data is no longer required for any lawful purpose, Jilwin will securely delete or anonymise that data in accordance with its internal data retention and disposal procedures.

9. Data Security

Jilwin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Jilwin Platform.
• Encrypted storage of sensitive personal and financial data on secure servers.
• Strict access controls limiting access to personal data to authorised Jilwin personnel and service providers on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform's infrastructure.
• Multi-factor authentication options for player account access.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with the requirements of the National Privacy Commission.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by Jilwin:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed by Jilwin, as described in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that Jilwin holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data that Jilwin holds about you.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Jilwin's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on Jilwin's legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that Jilwin has processed your personal data in violation of RA 10173.

To exercise any of the above rights, please contact Jilwin's support team. Jilwin will respond to all data rights requests within the timeframes required by applicable Philippine law.

11. Children's Privacy and Age Restriction

The Jilwin Platform is strictly intended for adults aged 21 years and above. Jilwin does not knowingly collect personal data from individuals under the age of 21. The minimum age for casino-style gambling in the Philippines is 21 years, as established under applicable Philippine law.

If Jilwin becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and the data will be deleted to the extent permitted by applicable law. If you believe that a minor has registered on the Jilwin Platform, please contact our support team immediately.

12. Third-Party Links and Services

The Jilwin Platform may contain references to third-party payment services, including GCash, PayMaya, BPI, BDO, and Metrobank, which are accessed through their own separate platforms and interfaces. Jilwin is not responsible for the privacy practices of these third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your Jilwin account.

Jilwin's Privacy Policy applies solely to data collected and processed by Jilwin through the Jilwin Platform. It does not apply to data collected by third-party payment processors, identity verification providers, or any other external services.

13. Changes to This Privacy Policy

Jilwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, Jilwin will notify registered players by posting a prominent notice on the Platform or by sending a notification to the email address associated with your account.

The updated Privacy Policy will take effect from the date of publication on the Platform. Your continued use of the Jilwin Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should stop using the Platform and may request account closure in accordance with the Terms & Conditions.

We recommend that you review this Privacy Policy periodically to stay informed about how Jilwin protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Jilwin handles your personal data, please contact our support team. Our data privacy support is available 24 hours a day, 7 days a week.

For information about your rights and obligations as a Jilwin player, please also review our Terms & Conditions. For responsible gaming support tools and resources, visit our Responsible Gaming page.